PRIVACY POLICY
Last updated: October 2025
This Privacy Policy explains how Creative Canvas (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website, make a booking, or visit our studio. We are committed to safeguarding your privacy and handling your information responsibly in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Who We Are
Creative Canvas operates from Wilson Business Park, 1 Queen Elizabeth Avenue, Hillington, G52 4NQ, United Kingdom. We act as the data controller for all personal information we collect and process. If you have any questions about this policy or how we handle your data, you can contact us at stacey@creative-canvas.co.uk.
Information We Collect
We collect a range of personal information to help us deliver and improve our services. This may include your name, email address, phone number, payment details (processed securely via Stripe), social media handles shared during collaborations, and booking or transaction details. We also gather website usage data through Google Analytics and Meta Pixel, and we may collect your information when you sign up to our newsletter. Additionally, our studio uses CCTV for security monitoring purposes. CCTV footage is held for a maximum of three days before being automatically deleted unless required for security or legal reasons.
How We Use Your Information
Your information is used to manage bookings and payments, communicate with clients, send marketing updates or offers (only if you have opted in), and analyse site usage to help us improve our services. It may also be used for operational, insurance, and health and safety purposes. CCTV footage is used strictly for the security of our premises, staff, and clients.
How We Share Your Data
We only share personal information with trusted third-party service providers who enable us to operate efficiently. These include Stripe for secure payment processing, Wix for our website and booking forms, Google Drive and Gmail for communication, and Meta Platforms such as Facebook and Instagram, also TikTok and LinkedIn for social media marketing and engagement analytics. All partners process your data under strict data protection agreements and never use it for their own marketing purposes. We will never sell, rent, or trade your personal data to any third party.
Data Retention
We retain personal data for as long as necessary to comply with legal, tax, and accounting requirements, as well as to provide ongoing services. Once data is no longer required, it is securely deleted or anonymised. CCTV footage is stored for up to three days before being automatically removed unless required for security investigations.
Cookies
Our website uses essential cookies to ensure proper functionality and analytics cookies through Google Analytics and Meta Pixel to understand how visitors interact with the site. By continuing to browse our website, you consent to the use of these cookies. You can manage or disable cookies through your browser settings at any time.
Your Rights
Under UK data protection law, you have the right to access, correct, delete, or restrict how we use your personal data. You also have the right to withdraw consent for marketing communications, request data portability, or object to processing. To exercise any of these rights, please contact us at stacey@creative-canvas.co.uk.
Data Security
Your information is stored securely using encrypted systems and reputable cloud services. Payment data is processed directly by Stripe and never stored by Creative Canvas. CCTV monitoring is in operation within the studio for safety, insurance, and property protection.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect business changes or legal requirements. The latest version will always be available at creative-canvas.co.uk/privacy-policy, and we encourage you to review it periodically.
Contact Us
If you have any questions, concerns, or requests about this policy or how your data is handled, please contact us at:
Creative Canvas
📧 stacey@creative-canvas.co.uk
📍 Wilson Business Park, 1 Queen Elizabeth Avenue, Hillington, G52 4NQ